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Mark Cohen
Director of Global CS Operations at Spotify
United States,
www.askvisory.com/denvermark

Why you should speak with me:

Mark has 20 years of experience in the Telecommunications industry. I am currently Director of Global CS Operations at Spotify.

Summary:

Driven manager with almost 20 years corporate experience in telecommunications and customer service. In every role I have delivered tangible results according to plan. I am a strategic thinker with vast experience in operations, implementation and process improvement. I am dedicated to achieving measurable results that improve the customer experience while reducing costs.

Career History

Enterprise:
Spotify 
Position:
Director of Global CS Operations  
Summary:
Responsible for Global CS Operations for all O&O and OS sites. Have focused this first year on scaling our global operations as Spotify experiences rapid subscriber growth.  
Year:
May 2014 – Present
Enterprise:
Dish Network 
Position:
Director of Operations  
Summary:
Responsible for various roles including Operations, Vendor Management and Training and Communications. 
Year:
May 2006 – May 2014

Education & Qualifications

University:
UCLA 
Degree:
Bachelors of Science 
Year:
1985 

Other Qualifications & Awards

Languages Spoken

Industry Focus:
Telecoms
Business Areas:
Customer Relationship & Marketing

Key Skills:

Business Process Improvement
Leadership
Strategy and Planning
Customer Experience

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