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Andre Harrell – General Management Executive (Global Sales, Marketing, Sales Training) – Wrote this point of view

“Having Difficult Conversations”.....R.E.S.P.E.C.T.

Andre Harrell – General Management Executive (Global Sales, Marketing, Sales Training) – Wrote this point of view

How Do You Keep Salespeople Awake During Training? Build Better Global Training!

Andre Harrell – General Management Executive (Global Sales, Marketing, Sales Training) – Wrote this point of view

How Are You “SALES PLANNING” for 2014?.....hopefully NOT “Copy & Paste”!

Andre Harrell – General Management Executive (Global Sales, Marketing, Sales Training) – Wrote this point of view

How "Important" Is Brand Marketing To Sales?

Askvisory Research – Askvisory Admin – Wrote this point of view

Poor Customer Experience Hurts The Bottom Line For Financial Services Companies

In financial services, customer experience has a direct fiscal impact, and the experience is bad. In May 2010, Adobe Systems commissioned Forrester Consulting to evaluate how consumers? and business buyers? opinions of online customer experiences compared to vendors? perceptions of their own online presence. To explore this topic, Forrester conducted three online surveys: a consumer study of 2,793 US and European Union (EU) financial services, electronics, or mobile phone customers; a business study of 628 US and EU business financial services, IT hardware, or mobile phone buyers; and a vendor study of 405 US and EU sales, marketing, and customer service professionals at firms selling the aforementioned offerings. Forrester surveyed 211 business buyers and 622 consumers who were financial services customers, and 179 vendors surveyed were in the financial services industry.